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|Interpersonal Skills in Organizations
Lowest new price: $95.03
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List price: $61.91
Author: Suzanne de Janasz
Interpersonal Skills in Organizations by de Janasz, Dowd, and Schneider takes a fresh, thoughtful look at the key skills necessary for personal and managerial success in organizations today. Exploding with exercises, cases, and group activities, the book employs an experiential approach suitable for all student audiences. The book is organized into 4 distinct sections (Understanding Yourself, Understanding Others, Understanding Teams, and Leading) that can be used collectively or modularly depending on the instructors' preferences and students' needs. The emphasis in this edition focuses on making the text more current along with making the text pedagogically effective for students and instructors.
|Magic Words: The Science and Secrets Behind Seven Words That Motivate, Engage, and Influence
Lowest new price: $12.50
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Author: Tim David
"An elegant and concise book." - NY Times
Fans of Dr. Robert Cialdini, Daniel Pink, and Malcolm Gladwell will enjoy this in-depth look at the often surprising magic behind words. Words inspire. Words influence. Words sell. But why? And how can we use words to better communicate our message so it truly connects?
By exploring seven "magic words", Tim David explains the important psychology behind how what we say affects those around us in business and in life. Full of startling scientific research, humorous anecdotes, and word-for-word scripts, David lays out the secrets of exactly what to say (and what to STOP saying) so our words have the magical effect we desire.
Managers, salespeople, and parents will learn:
"A clear blueprint for building connections and transforming relationships." - David Horsager, bestselling author of The Trust Edge
- The secret word that Harvard psychologists discovered is the key to unlocking human motivation
- The one word that several surprising studies have found is literally influencing the major decisions in your life
- The number one mistake that managers make during 1-on-1's, and the one simple word that can fix it all
- What Dale Carnegie dubbed "the sweetest sound in any language"
- How one tiny word can instantly change someone's mind for the better
- How the infamous "But Eraser" works and why so many people mess it up
- The REAL magic behind the word "thanks"
- And much more!
"We always knew that sticks and stones may break our bones, and now we know exactly what words do to the human brain. Great book!" - Scott Barry Kaufman, Scientific director of the Imagination Institute
|Resolving Conflicts at Work: Ten Strategies for Everyone on the Job
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Author: Kenneth Cloke
Brand: Kenneth Cloke
The classic text on resolving workplace conflicts, fully revised and updated
Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth. In the third edition of this text, all chapters are completely infused with additional content, updated examples, and new case studies. Like its predecessors, it identifies core strategies for preventing and resolving both intermittent and chronic conflicts in the workplace. In addition, the book
- Includes a new foreword by Warren Bennis, which represents his most recent thinking about judgment calls and candid communications in the workplace
- Presents new chapters on leadership and transformational conflict coaching, and organizational systems design
This definitive and comprehensive work provides a handy guide for managers, employees, union representatives, human resource experts, and consultants seeking to maintain stable and productive workplaces.
- Resolving Conflicts at Work Ten Strategies for Everyone on the Job
|Work in the 21st Century: An Introduction to Industrial and Organizational Psychology
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Author: Frank J. Landy
This book retains the accessibility of the previous editions while incorporating the latest research findings, and updated organizational applications of the principles of I-O psychology. The scientist-practitioner model continues to be used as the philosophical cornerstone of the textbook. The writing continues to be topical, readable, and interesting. Furthermore, the text includes additional consideration of technological change and the concomitant change in the reality of work, as well as keeps and reinforces the systems approach whenever possible, stressing the interplay among different I-O psychology variables and constructs.
- Work In The 21st Century An Introduction To Industrial & Organizational Psychology Hardcover
|Liespotting: Proven Techniques to Detect Deception
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Author: Pamela Meyer
GET TO THE TRUTH
People--friends, family members, work colleagues, salespeople--lie to us all the time. Daily, hourly, constantly. None of us is immune, and all of us are victims. According to studies by several different researchers, most of us encounter nearly 200 lies a day.
Now there's something we can do about it. Pamela Meyer's Liespotting links three disciplines--facial recognition training, interrogation training, and a comprehensive survey of research in the field--into a specialized body of information developed specifically to help business leaders detect deception and get the information they need to successfully conduct their most important interactions and transactions.
Some of the nation's leading business executives have learned to use these methods to root out lies in high stakes situations. Liespotting for the first time brings years of knowledge--previously found only in the intelligence community, police training academies, and universities--into the corporate boardroom, the manager's meeting, the job interview, the legal proceeding, and the deal negotiation.
WHAT'S IN THE BOOK?
Learn communication secrets previously known only to a handful of scientists, interrogators and intelligence specialists.
Liespotting reveals what's hiding in plain sight in every business meeting, job interview and negotiation:
- The single most dangerous facial expression to watch out for in business & personal relationships
- 10 questions that get people to tell you anything
- A simple 5-step method for spotting and stopping the lies told in nearly every high-stakes business negotiation and interview
- Dozens of postures and facial expressions that should instantly put you on Red Alert for deception
- The telltale phrases and verbal responses that separate truthful stories from deceitful ones
- How to create a circle of advisers who will guarantee your success
|Working With You is Killing Me: Freeing Yourself from Emotional Traps at Work
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Author: Katherine Crowley
Brand: Katherine Crowley
Two well-respected management experts deliver an authoritative manual that provides valuable insights for turning conflicts in the workplace into productive working relationships.
- Working with You Is Killing Me Freeing Yourself from Emotional Traps at Work
|Industrial and Organizational Psychology: Research and Practice
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Author: Paul E. Spector
The field of industrial and organizational psychology continues to see attention and growth and has become one of the major applied specialties in the study of psychology. Since findings from research in this field are relevant to everyone who has held a job, and the field has developed proven methods that businesses and organizations need, industrial and organizational psychology is an excellent demonstration of how society can benefit from the study of psychology.
The 6th Edition of Industrial and Organizational Psychology incorporates all new and updated literature that has been written on the topic since the 5th edition. Spector's goal is to provide an overview and comprehensive understanding of organizational psychology. Each of the major areas that comprise industrial and organizational psychology is covered in five parts: introduction to the discipline; assessment of jobs, performance, and people; selecting and training employees; the individual and the organization; and the social context of work.
- Used Book in Good Condition
|Enchantment: The Art of Changing Hearts, Minds, and Actions
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Author: Guy Kawasaki
Enchantment, as defined by bestselling business guru Guy Kawasaki, is not about manipulating people. It transforms situations and relationships. It converts hostility into civility and civility into affinity. It changes skeptics and cynics into believers and the undecided into the loyal.
Enchantment can happen during a retail transaction, a high-level corporate negotiation, or a Facebook update. And when done right, it’s more powerful than traditional persuasion, influence, or marketing techniques.
Kawasaki argues that in business and personal interactions, your goal is not merely to get what you want but to bring about a voluntary, enduring, and delightful change in other people. By enlisting their own goals and desires, by being likable and trustworthy, and by framing a cause that others can embrace, you can change hearts, minds, and actions.
|The Power of Nice: How to Conquer the Business World With Kindness
Lowest new price: $3.99
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List price: $17.95
Author: Linda Kaplan Thaler
Brand: Crown Business
Linda Kaplan Thaler and Robin Koval have moved to the top of the advertising industry by following a simple but powerful philosophy: it pays to be nice. Where so many companies encourage a dog eat dog mentality, the Kaplan Thaler Group has succeeded through chocolate and flowers. In The Power of Nice, through their own experiences and the stories of other people and businesses, they demonstrate why, contrary to conventional wisdom, nice people finish first.
Turning the well-known adage of “Nice Guys Finish Last” on its ear, The Power of Nice shows that “nice” companies have lower employee turnover, lower recruitment costs, and higher productivity. Nice people live longer, are healthier, and make more money. In today’s interconnected world, companies and people with a reputation for cooperation and fair play forge the kind of relationships that lead to bigger and better opportunities, both in business and in life.
Kaplan Thaler and Koval illustrate the surprising power of nice with an array of real-life examples from the business arena as well as from their personal lives. Most important, they present a plan of action covering everything from creating a positive impression to sweetening the pot to turning enemies into allies. Filled with inspiration and suggestions on how to supercharge your career and expand your reach in the workplace, The Power of Nice will transform how you live and work.
|Beyond Greed and Fear: Understanding Behavioral Finance and the Psychology of Investing (Financial Management Association Survey and Synthesis)
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Author: Hersh Shefrin
Even the best Wall Street investors make mistakes. No matter how savvy or experienced, all financial practitioners eventually let bias, overconfidence, and emotion cloud their judgment and misguide their actions. Yet most financial decision-making models fail to factor in these fundamentals of human nature. In Beyond Greed and Fear, the most authoritative guide to what really influences the decision-making process, Hersh Shefrin uses the latest psychological research to help us understand the human behavior that guides stock selection, financial services, and corporate financial strategy. Shefrin argues that financial practitioners must acknowledge and understand behavioral finance--the application of psychology to financial behavior--in order to avoid many of the investment pitfalls caused by human error. Through colorful, often humorous real-world examples, Shefrin points out the common but costly mistakes that money managers, security analysts, financial planners, investment bankers, and corporate leaders make, so that readers gain valuable insights into their own financial decisions and those of their employees, asset managers, and advisors. According to Shefrin, the financial community ignores the psychology of investing at its own peril. Beyond Greed and Fear illuminates behavioral finance for today's investor. It will help practitioners to recognize--and avoid--bias and errors in their decisions, and to modify and improve their overall investment strategies.
Psychology rules the stock market, according to Hersh Shefrin. In Beyond Greed and Fear, Shefrin shows how bias, perception, and other aspects of psychology often rattle investors and move stocks. From the individual who keeps losers too long to overconfident money managers who mistakenly think they can predict financial trends, human nature foils investment returns. "Behavioral finance is everywhere that people make financial decisions. Psychology is hard to escape; it touches every corner of the financial landscape, and it's important. Financial practitioners need to understand the impact that psychology has on them and those around them. Practitioners ignore psychology at their peril," writes Shefrin, a finance professor at Santa Clara University. An academic volume geared toward financial professionals, the book details an emerging field known as behavioral finance, in which psychology is believed to be at least as important as market fundamentals, such as earnings and balance sheets. Shefrin describes how investors are motivated by fear, hope, overconfidence, and the need for short-term gratification. The book gives plenty of examples of investment mistakes, and analyzes them from a behavioral-finance perspective. While Beyond Greed and Fear targets professionals, individual investors will benefit from this look at an important mover of markets. --Dan Ring
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